Voice agents
An agent that answers and makes phone calls, or talks with visitors on your website through a widget, using your flow's tools.
Read the docsCustomer support with AI agents across all your channels
Answer through chat, email, WhatsApp, Telegram and phone with agents that know your information, check your systems and hand the case to a person when needed.
The challenge
Fast support without overloading your team
The same questions arrive through different channels at all hours. Answering them by hand delays the cases that truly need a person.
With NappAI, an AI agent answers with your documentation, looks up orders or tickets in your systems and escalates what it can't resolve. Every conversation is recorded and evaluated against your criteria.
Use cases
What NappAI can handle in your support operation
Agents that answer, act on your systems and let you measure the quality of every conversation.
Assistant on your website and messaging apps
Embed the chat on your website or connect it to WhatsApp and Telegram. The agent answers with your FAQs, your policies and your catalog.
View the template
Email triage and replies
A flow reads each incoming email in Gmail or Outlook, classifies it, drafts the reply and opens a Jira issue when needed.
View the template Phone support with a voice agent
A voice agent answers your number, checks the status of an order or appointment and transfers the call to a person with a summary of the case.
How a customer support agent works
You choose the channels: web chat, WhatsApp, Telegram, email or phone.
You connect your information: documents, FAQs, catalog or CRM.
The agent answers and uses tools to look up or update your systems.
You review conversations and automatic evaluations to improve the answers.
Platform
The NappAI capabilities behind this solution
Publish as an API, webhook or chat
Call your flows from other applications with an API key, receive data through webhooks, embed the chat on your website or connect it to WhatsApp and Telegram.
Read the docs Conversations and automatic evaluations
Read every conversation your agents hold and define criteria that a model checks automatically, such as the tone of the answers or whether all the details were asked for.
Read the docs
Start from templates inspired by real use cases and adapt them to your process.
Benefits
What your customers and your team gain
Answers at any hour
Consistent answers on every channel
Fewer repetitive requests
Escalation to people with context
Quality measured in every conversation
Your team focused on complex cases
FAQs
Frequently asked questions
What happens when the agent can't answer?
You set it in its instructions: it can ask for more details, open a ticket or, on a call, transfer it to a person with a summary of the case.
Can it look up my orders or my CRM?
Yes. The agent uses your systems' components as tools, such as Shopify, PrestaShop, Odoo, Holded or a database, or any service with an API.
How do I know the answers are good?
Every conversation is kept in the Conversation Registry, and automatic evaluations check the criteria you define, such as tone or whether all the details were asked for.
Can I start with a single channel?
Yes. Start with the chat on your website, for example, and add WhatsApp, email or phone to the same flow whenever you want.
Get started today
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